Shipping Policy

At The Container Store, we are committed to providing a reliable and straightforward shipping experience for every customer. We carefully process each order and work with trusted shipping partners to ensure your kitchen storage and organization products are delivered safely and efficiently.

This Shipping Policy explains how orders are processed, shipped, and delivered, as well as important information regarding shipping fees, delivery timeframes, tracking, customer responsibilities, and shipping-related issues.

By placing an order with The Container Store, you agree to the terms outlined below.

Our Shipping Philosophy

At The Container Store, we believe practical kitchen organization should be accessible, dependable, and thoughtfully delivered. To support efficiency and reduce unnecessary environmental impact, many of our products are shipped directly from our specialized manufacturing partners and fulfillment centers around the world.

This approach allows us to:

• provide high-quality kitchen storage and organization products directly from trusted sources
  
• keep pricing fair and transparent by reducing unnecessary supply chain costs
  
• support more sustainable fulfillment practices by limiting excess inventory and waste

We appreciate your support as we continue building a more efficient and environmentally conscious supply chain.

1. Order Processing Time

Once your order is successfully placed and payment is confirmed, it will enter our processing system for review, preparation, and dispatch.

Most orders are processed within 1–3 business days. Orders are generally processed Monday through Friday, excluding weekends and major holidays.

Orders placed on weekends or public holidays will typically begin processing on the next business day. During peak periods, including seasonal promotions, holiday sales, or other high-volume events, processing times may be slightly longer.

We always aim to prepare and ship orders as quickly as possible while maintaining accurate and careful fulfillment.

2. Shipping Fee

Shipping charges are determined at checkout based on several factors, including the destination address, the size of the package, and the shipping option chosen for the order.

Before completing a purchase, customers can view the full shipping cost during checkout. The applicable shipping fee will be clearly shown before the order is finalized.

Occasionally, The Container Store may provide promotional offers such as free shipping or reduced shipping rates on eligible orders. When available, these promotions will be presented on our website and applied automatically at checkout where applicable.

Please note that shipping charges are generally non-refundable unless the return or shipping issue results from an error on the part of The Container Store, such as the shipment of an incorrect or defective item.

3. Estimated Delivery Times

Because The Container Store works with a global fulfillment network, shipping times may vary depending on the destination.

Estimated Delivery by Region

Please note that these delivery windows are estimates only and are not guaranteed delivery dates.

Actual shipping times may vary due to carrier operations, local delivery conditions, weather disruptions, customs procedures, seasonal shipping volume, or other factors outside our control.

4. Shipping Methods

Orders are shipped using reliable carrier partners selected through our fulfillment network. Once your package has been dispatched, the carrier will handle transportation and final delivery.

We strive to choose shipping solutions that balance speed, security, and efficiency.

5. International Shipping, Customs, Duties, and Taxes

The Container Store may ship to selected international destinations, depending on shipping partner availability and destination country regulations.

International shipments are sent on a DDU (Delivered Duty Unpaid) basis unless otherwise stated.

This means that any applicable:

• customs duties
  
• import taxes
  
• VAT
  
• customs clearance fees
  
• other government-imposed charges are the responsibility of the customer.

These charges are determined by the destination country and are not included in the product price or shipping fee unless clearly stated otherwise.

Customs procedures may also cause delivery delays, and The Container Store is not responsible for delays resulting from customs processing. We recommend that customers review their country’s import requirements before placing an order.

6. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow approximately 1–2 business days for tracking updates to appear after the shipping label has been created or the shipment confirmation has been sent.

Tracking information may include updates such as:

• carrier acceptance
• in-transit movement
• arrival at local facilities
• delivery confirmation

If your tracking details do not update immediately, please do not worry — your package may still be in transit. If you experience difficulty tracking your shipment, our support team is happy to help.

7. Shipping Delays

Although we do our best to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.

Possible reasons include:

• carrier service interruptions
• customs inspections
• severe weather
• public holidays
• high seasonal shipping volume
• transportation disruptions

If your order appears to be taking longer than expected, please contact our support team and we will do our best to assist.

8. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an incorrect or incomplete address is submitted, this may result in shipping delays, failed delivery attempts, or returned packages. The Container Store cannot guarantee successful delivery when inaccurate shipping information is provided.

If you notice an error in your shipping address after placing an order, please contact us within 12 hours at service@containerstore.top.Address changes may only be possible before the order has entered processing or been dispatched.

If a package is returned due to an incorrect address provided by the customer, additional shipping charges may apply for reshipment.

9. Order Modifications and Cancellations

We process orders quickly to ensure timely shipment.

If you need to cancel your order or request a change to your shipping details, please contact us within 12 hours of placing the order.

Once an order has entered the processing stage, we are no longer able to guarantee modifications or cancellations.

10. Lost, Missing, or Delivered-but-Not-Received Packages

Once a package has been shipped and handed over to the carrier, final delivery is managed by the shipping provider.

If tracking shows your package as delivered but you cannot locate it, we recommend that you:

• check around your mailbox, porch, or delivery area
  
• ask household members or neighbors whether they accepted the package
  
• contact the carrier directly for more delivery information

If the package still cannot be found, please contact our support team and we will assist in reviewing the issue with the carrier.

If the carrier confirms that the package was lost in transit, The Container Store will send a replacement at no additional cost.

Please note that for packages marked as delivered by the carrier, resolution may depend on the outcome of the carrier’s investigation.

11. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 72 hours of delivery and provide clear photos of:

• the damaged item
• the packaging
• the shipping label

Please also include your order number so we can review the issue as quickly as possible.

Once the issue has been verified, we will arrange an appropriate resolution, which may include a replacement, partial refund, or full refund depending on the situation.

Our goal is to make sure every customer receives their order in proper condition.

12. Contact Information

If you have any questions about this Shipping Policy or need assistance with your order, please contact us:

Address
500 FREEPORT PARKWAY
COPPELL, TX 75019

Phone
(+1) 850-825-6067

Email
service@containerstore.top